BrüMate drinkware products have a limited lifetime warranty, and coolers have a 5-year warranty. Our warranty covers replacement parts, or a full replacement if necessary, and does not warrant a refund of any type. In the event of a defective product, our obligation is to repair or replace the defective part or product with a comparable part or product at our discretion. Limited release color accessories or replacements may not always be available, in which case a comparable replacement part or product would be offered.
Our warranty covers temperature regulating capabilities, defects in craftsmanship, and our 100% leakproof guarantee. Damage resulting from normal wear and tear, scratches, physical damage, lost parts or accessories, damaged packaging where the product is not damaged, punctures or drops are not covered.
In some cases, we may request that damaged products be returned directly to us in the adequate packaging to prevent damage during shipping. An original copy of the receipt must be included with your return. In the event we require you to return your items, we will provide you with a prepaid label.
Products purchased through unauthorized resellers are not covered under warranty.
How to File a Warranty Claim
Before sending you product back, please contact us via email at firstname.lastname@example.org with the following information.
First and last name
Product being returned
Reason for warranty claim
Date of purchase
Photo copy of receipt
Photo of warranty issue
Ship-to address to return repaired / replacement product
Once your claim has been processed, we will reach out with a resolution within 7 business days.