- Defective insulation (not keeping things cold or hot)
What is covered under our 30-day happiness guarantee:
- If your paint is chipping within 30 days and is not the result of improper use or care we may replace the product on a case-by-case basis.
- If your lid is not sealing properly
What is not covered under our policies:
- Paint damage due to improper care or usage. All products with a painted finish should be treated with care.
- Dropped / dented products
- Any other physical damage
After 30 days we do not warranty any accessory items (lids, adapters, gaskets) that begin to wear from normal usage. We offer replacement parts at cost in our online accessory store.
Defective products must be returned directly to BRUMATE LLC in the adequate packaging to prevent damage during shipping. An original copy of the receipt must be included with your return.
How to File a Warranty Claim
BrüMate, LLC will replace your product free of charge in the instance of a manufacturer defect.
Before sending you product back, please contact us via email at email@example.com with the following information.
- First and last name
- Email address
- Phone number
- Product being returned
- Reason for warranty claim
- Date of purchase
- Photo copy of receipt
- Photo of warranty issue
- Ship-to address to return repaired / replacement product
Once your claim has been processed, we will send you a prepaid label to return your product. Upon arrival of your return we will reach out to you via email with the status of your warranty claim and estimated ship date of your new replacement if applicable.