Every time you make a purchase on BruMate.com or in the BrüMate app,  you will earn 5 points per $1 spent. Please visit our Rewards page to learn about other ways to earn points.

Points will be credited to your account after you place an order. They will show as “pending” during a grace period of 24 hours after you make your purchase**.** Should you wish to use your points during this pending period, please send an email to our BrüGürus at sales@brumate.com.

You can check your points balance by logging into your account on our website and visiting our rewards page.

Yes, points expire after 6 months of inactivity. Inactivity refers to customers who have yet to earn or redeem any points through a completed purchase.

Yes, once you qualify for a tier, you will remain in that tier for 12 months unless you upgrade to a higher tier within the year. Once you upgrade your status, the 12-month time period restarts.

You have the option to redeem your points however you choose. We offer several redemption increments starting at $5 up to $400 discount depending on your tier status.

Once your friend completes their purchase of $25+ using your referral link, you will receive points from referring a friend. Refer-a-friend codes can only be used by new customers.

Points will be issued via email on your birthday. If you enter a birthday that has passed, you will receive points the following year.