RETURNS JUST GOT A WHOLE LOT EASIER.
We are so confident you will love our products that we make returns a BREEZE.
All items must be returned in original condition, including manufacturer packaging, tags, documentation and any accessories within 30 days of their purchase date. Returns will be refused if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged.
- Ship your return: For domestic returns, we offer flat rate UPS shipping labels for just $7. This will be deducted from your original payment when it is refunded back to you.
We do not accept used items, but we are happy to help you with any manufacturer defects and warranty replacements.
The easiest way to exchange your new, unused item is to initiate a return and place a new order through our website. This will allow you to get your new item quickly and avoid the risk of it selling out. You will receive a full refund (minus the cost of any BrüMate supplied shipping labels) for your item once we receive the return. Feel free to give us a call to set up your exchange or answer any questions.
INITIATE A RETURN BELOW: